Discuss your complaint with us

We appreciate it if you first discuss your complaint with us. Often, we can together provide explanations, resolve misunderstandings, or look at what could be improved.

You can contact us via:

Email: info@frankenzorg.nl
Phone: 070-3939292

Complaints officer of SKGE

If we cannot resolve the issue together, you can contact the independent complaints officer of the Foundation for Complaints and Disputes in Primary Care (SKGE).

The complaints officer can listen to your story and mediate between you and Franken Zorg. You can submit a complaint directly to SKGE for this purpose.

Go to skge.nl and select ‘I have a complaint’.

Disputes committee

If your complaint is still not resolved satisfactorily after mediation, you can submit the complaint to the independent disputes committee of SKGE. The committee will assess the dispute and issue a ruling on it.

More information about the complaints and disputes procedure can be found on skge.nl.