Franken Zorg
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Ask a question

I want to ask a question

Do you have a non-urgent medical question? With MedGemak, you can easily and safely submit a question to Franken Zorg.

 

You can submit your question at a time that suits you. If it helps to assess your question, you can also attach a photo or document.

When can you use MedGemak?

MedGemak is suitable for questions that do not need to be answered or assessed immediately. For example:

  • a short medical question;
  • a question following a previous consultation;
  • a question about your treatment or medication;
  • a question where a photo can help explain your complaint.

Try to describe your question as clearly as possible. This way, we can help you better.

When is it better to call?

Do not use MedGemak for emergencies or complaints that need to be assessed on the same day.

During opening hours, call the practice at 070-3939292 if:

  • your complaint quickly worsens;
  • you feel seriously ill;
  • you are unsure whether your question can wait;
  • you think you need medical help on the same day.

In case of a life-threatening situation, always call 112.

Submit a question via MedGemak

Do you already have MedGemak installed? Open the app and select the option to submit a question.

Do you not yet have MedGemak? You will need access to MijnGezondheid.net for this. After that, you can download the MedGemak app and link it to your account.

Manage all your care yourself with the MedGemak app

Franken Zorg uses the MedGemak app. This app is linked to the patient portal MijnGezondheid.net.

  1. 1. Make sure you have access to MijnGezondheid.net

    Do you not yet have an account for MijnGezondheid.net? Then please contact Franken Zorg. We will register you for the patient portal. You will then receive the information you need to log in with your DigiD and activate your account.

  2. 2. Download the MedGemak app

    You can download the MedGemak app for free.

    Google Play App Store

  3. 3. Link MedGemak to MijnGezondheid.net

    Open the MedGemak app and choose to link with MijnGezondheid.net. You log in once with your DigiD. After that, you can use the app with a personal PIN code.

    Do you need help linking the app? On MijnGezondheid.net you will find additional explanations and instructional videos.

Frequently asked questions

We aim to answer your question as quickly as possible, usually within a few business days. If your question is urgent or needs to be assessed on the same day, please call the practice.
Yes. If a photo can help clarify your question, you can include it as an attachment via MedGemak.
Yes. Via MedGemak you can also schedule appointments and request repeat medication if these options are available to you.
First check the support section on MijnGezondheid.net. If you still can't resolve the issue or don't have access to MijnGezondheid.net, please contact the practice.